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Email Us - Ask an Expert

Need advice on what instrument or musical equipment is right for you? 

Looking for something you don't see on our website? 
Need technical assistance with a recent purchase from us?

Ask an expert – drop us a line! 

We have experts in all product categories and your email will go directly to one of our highly skilled staff who can assist you further... Please fill out the form below, carefully noting your email address and phone number as we cannot reply if these are incorrect.


  • This contact form does not go directly to KBB Music branches and is not answered by our branches.
  • If you need an urgent reply, please ring your local branch directly – all branch phone numbers can be found on our Store Locator page.
  • If you want to know our branch opening times, please check these on the Store Locator page.
  • This is not an automated reply system; all emails are considered and answered by a department Product Specialist.
  • Replies are usually made within 48 hours.
  • We are a New Zealand company and we show prices in New Zealand Dollars.
  • These emails are most commonly answered during business hours, Monday to Friday.
  • As we are a retail store, we are unfortunately unable to offer equipment for hire.

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